Overview
Effective Date: 02-03-2024
At DigiNestP, we value your trust and satisfaction. Our goal is to deliver high-quality remote IT support, website management, digital marketing, and related services with complete transparency and professionalism.
Please read our refund and return policy carefully before making a purchase.
📅 General Policy
Our refund and returns policy lasts 30 days from the date of purchase.
If 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.
💻 Remote Support & Digital Work
Since most of our services are digital and delivered remotely, refunds are not applicable once:
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The service has been started or completed, or
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Access, installation, or delivery of work has been provided to the client.
This includes (but is not limited to):
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IT support sessions
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Website setup or optimization
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SEO services
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Content creation
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Security configurations or installations
Once the service is successfully provided, payment becomes non-refundable as the work cannot be reversed or “returned.”
🔁 Annual Maintenance Contract (AMC) Services
For services taken under an Annual Maintenance Contract (AMC):
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A refund may be processed if no service or documentation has been delivered within the agreed time frame, or
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If the service quality does not meet agreed standards and DigiNestP fails to rectify the issue within a reasonable period.
In such cases, clients must:
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Submit a written refund request to support@diginestp.com within the 30-day window.
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Provide valid proof or documentation showing that the service was not fulfilled as expected.
After verification, partial or full refunds may be issued at the company’s discretion.
❌ Non-Refundable Items or Services
Refunds cannot be issued for:
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Completed or delivered remote work
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Custom digital projects (e.g., website design, SEO reports)
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Third-party service or software purchases
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Delayed services due to client unavailability or incomplete information
⚖️ Our Commitment
We believe in transparent communication and fair business practices. If you are not satisfied with our service, please contact us — our team will review your concern and work to resolve it quickly and professionally.
📬 Contact Us
For questions about our Refund & Returns Policy, please contact:
📧 support@diginestp.com
🌐 www.diginestp.com